Privacy Policy
Last updated: November 1, 2026
This Privacy Policy explains how RouteSurge LLC ("RouteSurge," "we," "us") collects, uses, and shares information when you use our website at route-surge.com and our mobile and web applications, including Beacon (package com.routesurge.beacon), ShipBox, and DSD Box (together, the "Apps").
1. Information we collect
- Account and contact information, such as your name, email address, phone number, and business name, when you create an account or contact us.
- Business content you enter into the Apps, such as customers, products, orders, invoices, shipments, and routes.
- Device and usage information, such as device type, operating system, app version, crash logs, and diagnostic data.
- Location information, only if a feature you use requires it and you grant permission through your device. You can revoke this permission at any time in your device settings.
- Printer and Bluetooth connectivity data, used locally on your device to connect to receipt, label, or portable printers where those features are used.
- Communications, such as emails you send to hello@route-surge.com.
2. How we use information
- To provide, operate, maintain, and improve the Apps and website.
- To process transactions, generate invoices and shipping labels, and support the features you request.
- To provide customer support and respond to requests, including pilot requests.
- To keep the Apps secure, prevent fraud and abuse, and fix bugs.
- To comply with legal obligations.
3. Sharing
We do not sell your personal information. We share information only with:
- Service providers that host our infrastructure, deliver email, process payments, or provide shipping and carrier services, and only as needed to perform services for us or for you.
- Legal and safety recipients when required by law or to protect rights, safety, and security.
- Business transfers, such as a merger or sale of assets, in which case we will notify you of any change in how your information is handled.
4. Data retention
We keep information for as long as your account is active or as needed to provide the Apps, meet legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below.
5. Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Your choices and rights
You may access, correct, or request deletion of your personal information, and you may delete your account, by emailing hello@route-surge.com. We will respond within a reasonable time and in accordance with applicable law. You can also control device permissions (such as location and Bluetooth) in your device settings.
7. Children's privacy
The Apps are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
8. Third-party services
The Apps may link to or integrate with third-party services (for example, shipping carriers, payment processors, or telematics providers). Their handling of information is governed by their own privacy policies.
9. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date above.
10. Governing law
This policy is governed by the laws of the State of Montana, without regard to its conflict-of-laws rules.
11. Contact us
RouteSurge LLC
311 Mineral Ave PMB 501, Libby, MT 59923-1953
hello@route-surge.com